Play Safe on Pulsz — Stay in Control

What Is Responsible Gaming

Responsible gaming means approaching online gaming and sports betting as a form of entertainment — not as a way to make money, escape problems or recover losses. It means setting personal limits, understanding the odds, and recognising when a session has gone on long enough.

For most players, gaming on Pulsz is a relaxed, enjoyable activity. Watching a T20 match with a live cricket bet running, or playing a few rounds of a favourite slot game, is no different to any other leisure activity. But for a small number of people, gaming can become harder to manage. That is where the tools and information on this page come in.

Responsible gaming is not about telling you how to play — it is about giving you the awareness and the practical tools to make your own informed decisions. Pulsz respects that you are an adult who can make those choices. We just want to make sure the information and options are always clearly available.

Our Core Principles

Everything Pulsz does around responsible gaming is guided by three straightforward principles:

• Transparency: Odds, game RTPs and bonus terms are presented clearly. There are no hidden conditions designed to confuse players or disguise the true cost of gaming activity.
• Control: The tools to limit, pause or stop your gaming activity are always available in your account settings. They work immediately and cannot be reversed without a cooling-off period.
• Support: If you are finding it difficult to manage your gaming, you can contact the Pulsz support team at any time without judgement. We take these conversations seriously.

Self-Management Tools on Pulsz

Pulsz provides the following tools directly within your account. You do not need to contact support to activate them — they are available in your account settings at any time.

Warning Signs to Watch Out For

Most players never experience any issue with their gaming. But it is worth knowing what problematic patterns look like — not because they apply to you right now, but so you can notice if things ever start to shift.

Some of the more common signs that gaming may be becoming less enjoyable and more compulsive include:

• Spending more PKR than you originally planned, even after deciding to stop
• Chasing losses — placing bigger bets to try and recover money already lost
• Feeling irritable, anxious or restless when you are not playing
• Thinking about the platform frequently throughout the day, including at work or during family time
• Borrowing money or using funds set aside for bills, food or other essentials to fund gaming
• Hiding your gaming activity from family members or close friends
• Playing longer sessions than intended, repeatedly, despite intending to stop earlier
• Viewing gaming as a solution to financial problems rather than entertainment

If any of these feel familiar, it does not mean something is seriously wrong — but it is a signal worth paying attention to. The tools above are designed precisely for moments like this. Using a deposit limit or taking a short cooling-off period is a sensible, normal thing to do.

Self-Assessment Checklist

The questions below are a simple self-check — not a medical assessment. If you find yourself answering "yes" to several of them, it may be a good time to use one of the account tools or speak with someone you trust.

Managing Your Gaming Budget

The single most effective habit for responsible gaming is treating your gaming funds as a separate, fixed entertainment budget — just like you might set aside a certain amount each month for eating out or going to the cinema. Once that budget is spent, the session ends. Winnings are a bonus on top of the entertainment you already enjoyed.

Here is a practical approach that works well for players on Pulsz:

• Decide on a monthly PKR amount you are comfortable spending on gaming — an amount that, if lost entirely, would not affect your daily life, family needs or financial obligations.
• Set that amount as your monthly deposit limit in your account settings. This makes the commitment automatic rather than relying on willpower alone.
• Never transfer money from another source mid-month if your deposit limit is reached. The limit reset at the start of the next period is there for a reason.
• Track your sessions loosely. You do not need a spreadsheet — just a general sense of whether you are roughly within the budget you set for yourself.
• Treat a winning session as a bonus, not a starting point for bigger bets. Banking some or all of a win before continuing is a sensible habit.

JazzCash, Easypaisa, Raast and bank transfers all make it straightforward to deposit specific amounts. Use that to your advantage — deposit exactly what you intend to spend rather than topping up reactively during a session.

Managing Your Session Time

Time passes differently when you are engaged in a cricket betting session during a PSL match or on a run in your favourite slot game. Long sessions are not inherently harmful, but unplanned ones — where you look up and realise two hours have gone by when you planned to play for 30 minutes — are a pattern worth breaking.

A few straightforward habits help keep session times healthy:

• Use the session time reminder in your account to set an alert after your intended play duration.
• Play at a set time of day rather than whenever the impulse strikes — a defined window makes it easier to close the app when the window ends.
• Avoid late-night sessions when tiredness impairs judgement about bets and spending.
• Take regular short breaks during longer sessions, particularly during live events where betting options are constant.
• Log out fully after a session rather than keeping the app open — a small friction that can prevent impulsive continuation.

Protecting Under-18s

Pulsz is strictly an adults-only platform. Users must be 18 years of age or older to register and use the platform. Age verification is part of the account creation process, and identity verification may be required to confirm age before deposits or withdrawals are processed.

If you share a device with younger family members, we strongly recommend taking the following steps:

• Always log out of your Pulsz account when you are finished with a session.
• Do not save your login credentials on a shared device.
• Use the screen lock or app lock feature on your phone to prevent unauthorised access to the Pulsz app.
• Keep your account password and any associated payment method PINs private.

If you believe an under-18 has accessed a Pulsz account, contact support immediately through your account dashboard so we can investigate and take appropriate action as quickly as possible.

Getting Help

If you feel that gaming has become difficult to manage, the most important step is to talk about it — with someone close to you, or with the Pulsz support team. There is no judgement involved. Our team has handled these conversations before and will respond practically and without pressure.

You can reach the Pulsz support team at any time through the dashboard live chat. If you want to take immediate action, you can activate a cooling-off period or self-exclusion directly from your account settings without needing to contact anyone.

We also encourage speaking with family or a trusted friend if you feel gaming is taking too large a role in your time or finances. In many cases, a frank conversation and a self-imposed break of a few weeks is enough to re-establish a healthy relationship with the platform.

For players who feel they need more structured support, speaking with a mental health professional or a counsellor is a genuinely useful step. Your personal wellbeing matters more than any gaming session, and reaching out is a sign of self-awareness, not weakness.