Pulsz Privacy Policy — Your Data, Protected

1. Introduction

Pulsz ("we", "us", "the platform") is an online gaming and sports betting platform available at pulsz.pro and through the Pulsz mobile application. This Privacy Policy applies to all users of the platform and describes how we handle personal information collected during registration, account use, deposits, withdrawals and general platform activity.

We understand that privacy is important to our players. Many of you access Pulsz on a personal device, manage real PKR balances and share sensitive information with us as part of the account verification process. We take that responsibility seriously. This policy is written to be clear and honest — not to hide anything in complicated language.

This policy should be read alongside our Terms and Conditions. Both documents together form the full agreement governing your use of Pulsz.

2. Data We Collect

We collect different categories of data depending on how you interact with the platform. The main categories are as follows:

2.1 Registration and Account Data

When you create a Pulsz account, we collect the information you provide during sign-up. This includes your full name, date of birth, email address, mobile phone number and the country you are registering from. This information is essential to create and maintain your account.

2.2 Identity Verification Data (KYC)

As part of our Know Your Customer process, we may ask you to upload documents confirming your identity and age. This typically includes a copy of your Computerised National Identity Card (CNIC) and may include proof of address or documentation supporting the payment method you have registered. This data is used solely for verification purposes.

2.3 Financial and Transaction Data

We record all deposit and withdrawal activity on your account, including the amounts, timestamps, payment methods used (such as JazzCash, Easypaisa, Raast or bank transfer) and transaction reference numbers. We do not store full card numbers or full banking credentials — these are handled by the respective payment providers using their own secure systems.

2.4 Gaming and Betting Activity

We collect records of all bets placed, games played, casino sessions, slot spins, bingo tickets purchased and any bonus activity. This data is used to operate your account, settle bets correctly, apply bonus rules and maintain a full account history for your reference.

2.5 Technical and Device Data

When you access Pulsz through a browser or the mobile app, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser version, screen resolution and the pages or sections you visit within the platform. This data helps us identify and fix technical problems and improve platform performance for Pakistani users on mobile networks.

2.6 Communications Data

If you contact our support team by chat, email or any other channel, we retain a record of that communication. This is used to resolve your query, track open issues and improve support quality over time.

Data Category	Examples	Purpose
Account Data	Name, email, phone, date of birth	Account creation and management
KYC Documents	CNIC copy, proof of address	Age and identity verification
Payment Data	Transaction amounts, payment method, reference numbers	Deposit and withdrawal processing
Gaming Activity	Bets placed, games played, bonus usage	Account operation, bet settlement
Technical Data	IP address, device type, browser	Security, fraud prevention, platform performance
Support Communications	Chat logs, email exchanges	Query resolution and service improvement

3. How We Use Your Data

The data we collect is used for the following purposes:

• Account Operation: Creating your account, processing logins, maintaining your balance and keeping your bet and transaction history accurate and accessible.
• Identity Verification: Confirming that account holders are genuine adults aged 18 and above, and that the identity provided during registration is accurate.
• Payment Processing: Handling your deposits in PKR and processing withdrawal requests to your registered payment method.
• Fraud Prevention and Security: Identifying unusual activity, detecting duplicate accounts, investigating suspected misuse and protecting the platform from exploitation.
• Customer Support: Responding to queries, resolving account issues and following up on open support tickets.
• Platform Improvement: Understanding how players navigate and use the platform so that the experience can be improved — particularly for mobile users on Pakistani networks.
• Responsible Gaming: Monitoring activity patterns that may indicate problem gaming behaviour and making self-management tools accessible when needed.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and important policy changes. We do not send unsolicited marketing messages without your consent.

We do not use your data for any purpose that is not described in this policy. If we ever need to use your information in a new way, we will update this policy and notify you before doing so.

4. Payment Data and PKR Transactions

All financial transactions on Pulsz are conducted in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or any other supported payment method, the transaction is processed through the respective payment provider's infrastructure. Pulsz receives confirmation of the transaction and records the relevant details — amount, timestamp, method and reference — in your account.

We do not have access to your JazzCash PIN, Easypaisa wallet credentials, Raast PIN or full banking login details. These remain entirely within the payment provider's system. Pulsz only receives the data necessary to confirm that a transaction was completed and to process the corresponding credit or debit on your account balance.

Payment data is retained for as long as your account is active and for a period thereafter as required by our internal record-keeping obligations. Where a transaction is disputed, records may be retained for the duration of the investigation and resolution process.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. Pulsz uses cookies and similar tracking technologies to make the platform function correctly and to understand how players use it.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These maintain your login session, remember your account preferences and keep your session secure. You cannot opt out of these without stopping use of the platform entirely.
• Analytics Cookies: Help us understand which sections of Pulsz are most used, how long sessions last and where players encounter problems. This data is aggregated and does not identify you personally.
• Functional Cookies: Remember your preferences such as selected language, display settings or last-used payment method to make your next session faster.

5.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Be aware that disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions. On the Pulsz mobile app, cookie-equivalent session tokens are managed within the app itself.

6. Data Sharing

Pulsz does not sell your personal data. We do not share your information with third-party advertisers, data brokers or marketing platforms. Your data may be shared in the following limited circumstances only:

• Payment Providers: When you make a deposit or withdrawal, the relevant payment provider (such as JazzCash, Easypaisa or a banking partner) receives the transaction data necessary to process the payment. Each provider operates under its own privacy and security standards.
• Identity Verification Partners: Where Pulsz uses a third-party KYC or identity verification service to check documents, the relevant data is shared with that provider for verification purposes only.
• Technology Service Providers: Pulsz may use third-party services for hosting, data storage, customer support software or analytics. These providers process data on our behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.
• Legal Obligations: If Pulsz receives a valid legal request from an authority requiring disclosure of account data, we may be obligated to comply. We will notify affected users where legally permitted to do so.
• Fraud Investigation: In cases where fraud, money laundering or other illegal activity is suspected, relevant data may be shared with investigative authorities as part of a legitimate investigation.

7. Data Retention

We retain your personal data for as long as your account remains active. If you close your account, we will retain your data for a further period as required by our internal record-keeping obligations — particularly in relation to financial transaction records and any unresolved disputes or investigations.

KYC documents submitted for identity verification are retained securely for the period required to satisfy our verification obligations. Once retention is no longer necessary and there are no pending legal or investigative requirements, your data will be securely deleted or anonymised.

Gaming activity records, including bet histories, are retained for as long as they may be needed to resolve disputes, process bonuses correctly or respond to account queries. Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

8. Security Measures

Pulsz takes the security of your personal data seriously. The following measures are in place to protect your information:

• Encryption in Transit: All data transmitted between your device and the Pulsz platform is encrypted using TLS (Transport Layer Security). This applies to both the web platform and the mobile app.
• Encrypted Storage: Sensitive account data is stored in encrypted form. Passwords are hashed and are not stored in plain text — even Pulsz staff cannot see your password.
• Access Controls: Access to personal data within Pulsz is restricted to staff members who genuinely need it to perform their job functions. All such access is logged and auditable.
• Fraud Monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns and other security anomalies.
• Session Management: Login sessions expire after a period of inactivity. You will be required to log in again to resume use of the platform.

While Pulsz takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a responsibility to keep your own login credentials secure and to use a trusted, private device when accessing your account.

9. Your Rights Over Your Data

You have the following rights in relation to the personal data Pulsz holds about you:

• Right to Access: You can request a copy of the personal data we hold on your account at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some data, such as your registered name, can be updated through your account settings. Others may require you to contact support.
• Right to Deletion: You can request that your personal data be deleted. Note that this right is subject to our legal and contractual obligations — for example, financial transaction records may need to be retained for a defined period even after account closure.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances, for example where you believe the data is inaccurate and are waiting for it to be corrected.
• Right to Object: You can object to certain uses of your data, including any use for direct marketing purposes.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the Pulsz support team through your account dashboard or visit the FAQ page for guidance on submitting a data request. We will respond to all data requests within a reasonable timeframe.

10. Minors and Under-18 Access

Pulsz is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the user is 18 or older, and identity verification is used to confirm this where required.

If we become aware that a person under 18 has created an account and provided personal data, that account will be immediately closed and all associated data will be securely deleted. If you believe a minor has accessed or registered on Pulsz, please contact support immediately so we can investigate and act promptly.

11. Third-Party Links and Services

The Pulsz platform may reference or link to services operated by third parties — for example, payment providers or game developers. This Privacy Policy applies only to data collected and processed by Pulsz directly. When you interact with a third-party service — such as making a payment through JazzCash or Easypaisa — that provider's own privacy policy governs how your data is handled within their system.

Pulsz is not responsible for the privacy practices of third-party services. We encourage you to read the privacy policies of any external service you use in connection with your Pulsz account.

12. Changes to This Privacy Policy

Pulsz may update this Privacy Policy from time to time. When a material change is made, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you via your registered email address or a notification within the platform. Continued use of Pulsz after the updated policy takes effect constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of how your data is being handled. The date at the top of this page reflects when the policy was most recently updated.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the Pulsz support team through your account dashboard.

You can also browse the FAQ page for answers to common questions about accounts, data and privacy settings. For responsible gaming tools including deposit limits and self-exclusion, visit the Responsible Gaming section.